FAQ
How do I contact support?
You can reach our support team by email at support@jacketcart.co.uk or by phone on +44 7909 486304. We are available Monday to Friday 9:00am – 6:00pm and Saturday 10:00am – 4:00pm GMT. We aim to respond to all enquiries within 24 business hours.
When will my order be processed?
All orders are processed within 1–2 business days after payment confirmation. Orders are handled Monday to Friday, excluding UK public holidays. Once your order is processed and dispatched you will receive a confirmation email with your tracking details.
How long does delivery take?
We deliver across the United Kingdom. Standard delivery takes 3–5 business days from the date of dispatch. Delivery is free on all orders over £100. Orders under £100 have a flat rate shipping charge of £12.00.
Can I return my order?
Yes. We accept returns within 14 days of delivery. Items must be unused, unworn, and in original condition with tags attached. To start a return contact us at support@jacketcart.co.uk with your order number. Customers are responsible for return shipping costs. Refunds are processed within 5–10 business days of receiving the returned item.
How can I track my order?
Once your order is dispatched you will receive a shipping confirmation email containing your tracking number. You can also visit our tracking page at jacketcart.co.uk/pages/track-your-order to check your delivery status at any time.
JacketCart
Company number 15389207
Business Information: Danyb Ltd
666 Alum Rock Road,Birmingham B8 3NU
United Kingdom
Customer Support Email: support@jacketcart.co.uk
Phone: +44 7909 486304