Returns & Refund Policy

Thank you for shopping with JacketCart. We want customers to have a clear understanding of our return and refund process before placing an order. Please read this policy carefully, as it explains the conditions under which returns are accepted and how refunds are processed.

Return Window

Customers may request a return within 14 days of delivery. To be eligible for a return, the item must be sent back within this return period and must meet the conditions listed below.

Return Eligibility

To qualify for a return, the item must:

• Be unused, unworn, and in its original condition
• Be returned with original tags, packaging, and included accessories
• Not show signs of use, damage, washing, or alteration
• Be accompanied by proof of purchase or order confirmation

We reserve the right to refuse returns that do not meet these conditions.

How to Request a Return

To start a return, please contact our support team at support@jacketcart.co.uk with your order number and reason for return. Once your request is reviewed, we will provide return instructions.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is incorrect or arrives damaged. We recommend using a tracked shipping service, as JacketCart cannot be responsible for items lost in return transit.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery and include clear photos of the issue. We will review the case and work toward an appropriate resolution.

Refund Process

Once your returned item is received and inspected, we will notify you of the refund status. If approved, the refund will be issued to the original payment method used for the purchase.

Please note that original shipping charges are generally non-refundable unless the return is due to an error on our side.

Refund Timing

Approved refunds are typically processed within 5–10 business days, depending on your payment provider and banking institution.

Non-Returnable Situations

Returns may not be accepted in the following cases:

• Items returned after the 14-day return period
• Items that have been worn, used, washed, or altered
• Items returned without prior contact and approval
• Items returned without original packaging or tags where applicable

Exchanges

At this time, we do not guarantee direct exchanges through the website. If you need a different size or variation, please contact us first at support@jacketcart.co.uk so we can advise you on the best available option.

Contact Information

If you have any questions about returns or refunds, please contact us:

Email: support@jacketcart.co.uk
Business Address:
Danyb Ltd
666 Alum Rock Road
Birmingham B8 3NU
United Kingdom